Day: June 10, 2019

Business on Social Media

How to share your tourism destination on Social Media.


What is the best way to share your business on social media? I don’t know about you, but when I lay in bed at night, scrolling through my iPad, searching for the next latest-and-greatest place I want to visit, I tend to stop and linger at pretty pictures and videos or real people doing fun and engaging things.

I am not alone in this.

Over 45% of the world’s total population are on social media, spending on average, 2.5 hours per day on social networks and in messaging apps.* (Hootsuite, 2019)

Social media users love travel photos and destinations profiles.

Travelers want what is REAL and RELEVANT. They want to be shown what it would truly be like to travel to a destination, and what to expect along the way. Travelers want to connect with the EMOTION of the experience, long before they step foot in the hotel lobby, or get in their car to the airport.

How can YOU, dear gentle business owner, benefit from this knowledge and cater your social media marketing to potential tourism and hospitality customers?


It’s as simple as 1-2-3 to market your Tourism and Hospitality Business on Social Media.


1.PLAN AHEAD

I promise you, your marketing outreach will be SO much easier if you do a bit of planning ahead. You KNOW that the “spray and pray” method of throwing up a social post here and there does not work. It is ineffective and causes social media burnout. It makes you question, “Why am I doing this at all?”

A little creative brainstorm and a quick run-down list can make all the difference in your staying power on social media.

Download the Quick Draft Post Calendar here and follow these steps:

Jot down the answers to the following questions: (Sample Business Draft for the purpose of demonstration: Fairwinds Coastal Resort in New England)

What do we share for sales and specials for our Tourism and Hospitality Business? Pre-Memorial Day 40% for stays more than 2 nights; 25% off stays in June or July of 7+ continuous days.

What can we post seasonally? Staff profiles; Photos of rooms types; Wedding events; On-site and off-site catering

What special events, including charity events do we do? Our Local Brews & BBQ Weekend; Our Kids Fairy Festival in May; Our Lobster Roll Festival in August

What are some behind-the-scenes parts of our business we can share? Set up for a wedding; Opening of the pool; Videos of the chef prepping in the kitchen.

Then, fill in your month of social media posts ideas:

Week 1: Share photos of the past Local Brews & BBQ Events with a link to ticket sales; Share a series of photos from a couple who were married on the property with a link to the sales team phone number.

Week 2: Share our seasonal sales specials with a direct link to our booking page; share photos to the property to get people exciting about the upcoming season.

Week 3: Share photos and brief bios of the staff. Share photos of the newly refurbished rooms with link to booking page.

Week 4: Post photos of the Fairy Festival with links to the gift shop and our collection of fairy house books; Share photos of our chef making lobster rolls and ask guest to share their photos of when they ate lobster rolls on property.

One of my favorite quotes: “Chance favors the the prepared mind.” The same goes for YOU and your social media planning. The better the outline and plan, the better your chance of reaching your marketing your goals.

Credit -Louis Pasteur

2. SHARE USER GENERATED CONTENT

Guess what? You don’t have to do all the work. That’s right, you heard me!

You can look up what people have posted about their stay, and then SHARE that on your social media. In fact, this is a GREAT way to fill up your social media posts as both a regular part of your weekly plan AND when you are feeling that low-motivating-oh-dear-I-feel-so-uncreative-kinds-mood.

Here’s what you need to know:

YOU MUST get permission. YOU MUST credit the photo and/or source link that you repost. As a business owner, you need to follow the ethical guidelines set forth by all-that-is-respectful in the world.

Share what is referred to as “User Generated Content” in your social media posts. Make sure to give credit and celebrate the fact that your customers are acting as ambassadors.

It’s easy and it looks like this:

Sample outreach to client —-

“We loved what you posted on Facebook. We are so happy you enjoyed your stay. We would like to share it with our users and credit you and your account.  Would you be be comfortable if we shared it on our Facebook page? Please contact us at info@fairwindscoastalresort.com.” And then post away dear friends!

3. Be of SERVICE

Let’s face it: The WHOLE point of social media is to be of service.

Before the sales, before the song-and-dance, we are here to be of SERVICE and to help our clients.

Ask yourself this question: Is what I am posting online helpful? Does it help my clients see the full range of services that we offer?  Does it help them make a decision about booking with us?

To put it another way, are you walking into the room and using a bullhorn to brag about your business and then walking away? Or are you purposefully asking questions, introducing yourself, and listening to what is going on? If its the latter of the two, then you are being of service.

Everything you post for your business on social media should be planned and purposeful, providing both future clients and return guests a chance to share and shine.

Have any questions or need further help?  Like us on Facebook and Instagram and subscribe to our email list to follow along for the latest updates and classes. Our goal? To help you feel confident, competent, and creative online.

A very special thanks to Cait Bourgault for her photo at Cafe Miranda in Rockland, Maine, and to the Sebasco Harbor Resort for hosting me for a wonderful press trip.